The PRIVACY POLICY

Last updated: 8 October 2026

At ONTO, we take your privacy seriously. This Privacy Policy explains how we collect, use and protect personal data when you visit our website or contact us through our forms or other communication channels.

1. Who we are

The controller responsible for your personal data is:

ONTO
operated by Carlotta Favento
Leopoldstraat 47 bus 9999
2800 Mechelen
Belgium

Enterprise number: 1043.412.271

Email: hello@ontoevents.com

2. What personal data we collect

Depending on how you interact with ONTO, we may collect:

  • your name;

  • email address;

  • telephone number;

  • company or organisation name;

  • event or project information;

  • event date and location;

  • estimated number of guests;

  • information you voluntarily provide in your message or enquiry;

  • technical information relating to your visit to our website, where applicable through cookies or similar technologies.

We only ask for information that is relevant to providing or discussing our services.

3. How we use your information

We may use your personal data to:

  • respond to enquiries and requests for quotes;

  • understand your event or project requirements;

  • prepare proposals and quotations;

  • communicate with you about a potential or existing collaboration;

  • provide and manage our services;

  • keep records relating to our business relationships;

  • improve our website and services;

  • comply with legal and administrative obligations.

We do not sell your personal data.

4. Legal basis

Depending on the circumstances, we process your personal data on the basis of:

  • taking steps at your request before entering into a contract;

  • performing a contract with you;

  • complying with legal obligations;

  • our legitimate interests in operating and developing our business;

  • your consent, where consent is required.

Where we rely on your consent, you may withdraw it at any time.

5. How long we keep your data

We retain personal data only for as long as necessary for the purpose for which it was collected, including any applicable legal, accounting or contractual obligations.

Enquiry information that does not result in a collaboration will normally be retained only for as long as reasonably necessary to manage the enquiry and any potential follow-up.

Where information must be retained because of a legal obligation, we will retain it for the period required by applicable law.

6. Who may receive your data

We may share personal data with trusted service providers who help us operate our business and website, such as website hosting, form, email, IT and administrative service providers.

These parties only receive the information necessary to provide their services and, where applicable, process personal data on our behalf.

We may also disclose information where required by law or by a competent authority.

7. International transfers

Some service providers used by ONTO may process data outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, ONTO will take the measures required by applicable data protection law to ensure that appropriate safeguards are in place.

8. Your rights

Subject to the conditions provided by law, you have the right to:

  • request access to your personal data;

  • request correction of inaccurate or incomplete data;

  • request deletion of your personal data;

  • request restriction of processing;

  • object to certain processing;

  • request portability of your data where applicable;

  • withdraw consent where processing is based on consent.

To exercise your rights, contact us at:

hello@ontoevents.com

We may need to verify your identity before processing certain requests.

9. Complaints

If you believe that your personal data has not been handled correctly, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Belgian Data Protection Authority:

Belgian Data Protection Authority (GBA/APD)
Rue de la Presse 35
1000 Brussels
Belgium
Website: https://www.dataprotectionauthority.be/

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website or legal obligations.

The latest version will always be published on this page.